Privacy Policy

This Privacy Policy describes how and when we, Buyers Market Buyers Agents, collect, hold, use, transfer, disclose, and otherwise process personal information. This Privacy Policy applies to the Personal Information that we collect through various means, including our website, open-for-inspection forms, online forms, email communications, and telephone calls. By using our services and our website, you consent to us collecting, maintaining, transferring, using, processing, holding, and disclosing your personal information as described in this Privacy Policy.

What is Personal Information?

When used in this Privacy Policy, the term “Personal Information” has the meaning given to it in the Privacy Act 1988 (Cth). Generally, Personal Information refers to any information that can be used to personally identify you. This may include your name, address, telephone number, email address, profession, occupation, or any other details that can identify you.

What Type of Personal Information Does Buyers Market Buyers Agents Collect and Hold About Me?

Buyers Market Buyers Agents may collect the following types of Personal Information about you if you are a current or prospective buyer of real estate, visit our website, or make an enquiry through other methods:

• Contact details (including name, address, telephone number, and email address)
• Credit card and payment details
• Financial information, including assets, liabilities, income, outgoings, spending patterns, and credit reference reports
• Desired property ownership details
• Details of properties sold or acquired by you

How Does Buyers Market Buyers Agents Collect Personal Information About Me?

Buyers Market Buyers Agents collects your Personal Information directly from you unless it is unreasonable or impracticable to do so. We may collect Personal Information through the following methods:

• When you write to or email us
• When you access or use our website
• During conversations or interactions between you and our representatives

Additionally, we may collect information about you from the following third-party sources:

• Publicly available databases, such as Telstra White Pages, Australia Post DPID database, NSW Land Registry Services, or other property databases
• Referrals and recommendations from existing clients or business partners of Buyers Market Buyers Agents

What Happens If We Can’t Collect Your Personal Information?

If you do not provide us with the required Personal Information, some or all of the following may occur:

• We may not be able to provide our services to you at the same standard, or at all
• We may not be able to provide you with information about properties, services, or other relevant offerings
• Your experience of our website may be less tailored or enjoyable

Why Does Buyers Market Buyers Agents Collect, Hold, Use, and Disclose Your Personal Information?

We collect and hold Personal Information for several purposes, including:

• To provide you with the services you request, such as assisting with your property search or acquisition
• To comply with relevant local, state, and federal legislation or regulations, including those related to real estate transactions
• To share your Personal Information within Buyers Market Buyers Agents’ group (including related entities and service providers) where necessary to assist you with additional services
• For internal administrative, marketing, planning, research, and product development purposes
• To maintain accurate and up-to-date records for operational purposes, including responding to queries or complaints
• To keep you informed about services and properties we believe may be of interest to you
• To address customer service issues, process complaints, or improve our offerings

Your Personal Information will not be sold, rented, or shared with others, except as described in this Privacy Policy.

How Does Buyers Market Agents Use the Personal Information Held About Me?

Any Personal Information that we collect will only be used for the following purposes:

• Complying with real estate laws and regulations
• Efficiently delivering and improving our services
• Any other purpose that is reasonably expected based on how the information was originally collected
• Providing you with access to protected areas of our website
• For marketing purposes, including sharing relevant property listings and services
• For internal business functions like research, product development, or compliance
• Complying with any legal or contractual obligations

If we wish to use or disclose your Personal Information for any other reason, we will obtain your express consent unless:

• We have reasonable grounds to believe it is necessary to prevent a threat to life or health
• We are required by law to do so, or it is necessary to enforce the law

What About Direct Marketing?

We may send you marketing communications that we believe may be of interest to you. These could include:

• Information about products or services offered by Buyers Market Buyers Agents and third-party partners
• News and updates about our services, promotions, or industry events

These communications may be sent in various formats, including email, SMS, mail, or fax, in compliance with applicable laws such as the Spam Act 2003 (Cth). Each communication will include an option for you to opt-out of further marketing.

You may opt-out at any time by contacting us directly or using the opt-out facilities provided in the marketing materials.

The Buyers Market Buyers Agents Website

Our privacy policy applies to our website at https://www.buyersmarketba.com.au. When you access our website, we may send a “cookie” to your computer. This small file allows us to recognize your browser and tailor your experience on the site. Cookies help us track user behaviour, measure website traffic, and improve our online services. While cookies do not collect personal information, they can identify your browser.

If you prefer not to accept cookies, you can adjust your browser settings to refuse them. However, this may affect the functionality of the website.

Please note that our website may contain links to third-party sites, and we are not responsible for their privacy practices or content. We recommend reviewing their privacy policies to understand how they handle your personal information.

Can I Be Anonymous When I Deal with Buyers Market Buyers Agents?

To some extent, you can remain anonymous when interacting with us. For example, you can browse our website or attend property inspections without providing any personal details. However, when entering into transactions such as buying property through us, we will need to collect Personal Information to provide our services.

How Can I Access or Correct the Personal Information You Hold About Me?

You can request access to the Personal Information we hold about you at any time. We will respond to your request within 14 days and aim to provide the requested information within 30 days.

We may charge a reasonable fee for access, but we will not charge for making the request or correcting inaccurate information. If we refuse access, we will provide a written explanation.

Who Does Buyers Market Agents Disclose My Personal Information To?

We may disclose your Personal Information to:

• Property owners, representatives, and potential buyers in real estate transactions
• Our internal staff, contractors, or service providers for the operation of our business
• Government bodies or regulators where required by law
• Third-party business partners, such as financial institutions, if necessary to provide services
• Legal, financial, or advisory professionals assisting with business operations or compliance

We do not sell your personal information to third parties.

How Does Buyers Market Buyers Agents Keep My Personal Information Secure?

We take reasonable steps to ensure that your Personal Information is stored securely and accessed only by authorized personnel. This includes:

• Secure storage on our office premises, cloud-based systems, and third-party platforms
• Technical safeguards such as firewalls, encryption, and antivirus software
• Physical security measures in our offices to restrict unauthorized access

Although we implement security measures, the transmission of information over the internet is not 100% secure, and we cannot guarantee the security of information transmitted online.

Who Do I Contact for Further Information?

For any privacy-related inquiries or to access your Personal Information, please contact our Privacy Officer:

Buyers Market Buyers Agents
Email: info@buyersmarketba.com.au
Address: 167 Edgecliff Road, Woollahra, NSW, 2025

What If I Have a Complaint or Concern?

If you have any concerns or complaints regarding our handling of your Personal Information, please contact our Privacy Officer. We will address your concerns as quickly as possible.

If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042
Phone: 1300 363 992
Fax: (02) 9284 9666
Email: enquiries@oaic.gov.au
TTY: 133 677 then ask for 1300 363 992